Правила за възстановяване на суми

Romalenaart is a professional artist.

Returns and Refunds 

When you commission a hand painted portrait, you are investing in a uniquely customized and one-of-a-kind piece of art. Because each portrait is created specifically for you.t. I take great care in hand picking the highest quality materials to ensure that your portrait will last a lifetime.

If you received the wrong product, an incorrect size, or your product was damaged in transit, I will support you in all your questions. Please let us know within 48 hours of receiving your order in this case.

Order cancellations

If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. After 24 hours, a cancellation may be possible in certain circumstances. The reason for this is that I usually begin painting your portrait as soon as you place your order. 

Photo Guidelines

Please be aware that when I create your portrait, I use the photo you uploaded with your order. If you do not follow the Photo Guidelines, I won’t be able to capture your, family or pet's personality in the portrait. It's your responsibility to submit a high-quality photo that adheres to the submission guidelines. 

You can add notes to your order if you are ordering multiple portraits and want to help us match your photos to the correct portrait sizes or if you think we need additional information about your order.

However, I can't guarantee that special requests will be adhered to - for example, I cannot paint a pet with an open mouth if the photo you provide shows you, your pet or family with his or her mouth closed. I cannot portray the model as if they are smiling if in the provided photo they are not “smiling”. However, if you feel the photo does not accurately represent your pet’s natural eye color or similar, I will paint the desired eye color.

It is important to note that all examples on this site were created using high-quality, high-resolution photos. I cannot capture the likeness and personality of your pet from blurry, low-quality photos.